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  • The Browser or Cache is Causing Issues
  • The Transaction Was International
  • For Paypal
  1. FAQ
  2. Payment

I can’t purchase anything. There is an error during checkout!

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Last updated 4 months ago

If your payment failed, please follow the guide below:

The Browser or Cache is Causing Issues

Sometimes a particular browser can experience technical difficulties. Switching browsers usually solves the issue. For example, if you’re using Internet Explorer or Safari, try Google Chrome.

In other cases, you may need to clear your cache. When someone visits a website their browser will save pieces of the site so that it loads faster. However, updates to a website can make the files in the cache obsolete and cause issues. To fix this, in your browser's settings.

The Transaction Was International

Some banks will flag international transactions as a form of protection. Contacting the bank to approve the transaction will typically solve the issue.

For Paypal

There has been a problem in the UK/EU with PayPal recently and a smart customer came up with a workaround -- turn off javascript on your browser.

  • Here's how in chrome: https://www.google.com/search?q=turn+off+javascript+chrome&ie=utf-8&oe=utf-8&client=firefox-b-1-ab

  • Several customers have done this and then successfully purchased through PayPal afterward.

If still error, please contact us, and we’ll be happy to find out what happened. Thank you!

clear your cache